.vso{--vso-ink:#172128;--vso-blue:#314d78;--vso-paper:#f5f7f8;--vso-line:#dce3e5;--vso-muted:#52646f;box-sizing:border-box;width:100%;max-width:900px;margin:0 auto;padding:clamp(20px,4vw,40px);border:1px solid var(--vso-line);border-radius:28px;background:#fff;color:var(--vso-ink);font:16px/1.55 'Avenir Next',Avenir,'Segoe UI',sans-serif;text-align:left;overflow-wrap:anywhere;scroll-margin-top:24px}.vso *{box-sizing:border-box}.vso [hidden]{display:none!important}.vso h2,.vso h3,.vso p{margin:0}.vso h2{font-family:'Avenir Next',Avenir,'Arial',sans-serif;font-size:clamp(25px,4vw,36px);line-height:1.14;letter-spacing:-.04em}.vso h3{font-size:22px;line-height:1.2;letter-spacing:-.02em}.vso button,.vso input,.vso select,.vso textarea{font:inherit}.vso button,.vso a,.vso input,.vso textarea,.vso select{outline-offset:3px}.vso :focus-visible{outline:3px solid #426bad}.vso-head{display:flex;align-items:start;justify-content:space-between;gap:20px}.vso-eyebrow{display:block;color:var(--vso-muted);font-size:10px;font-weight:750;letter-spacing:.13em;text-transform:uppercase;margin-bottom:12px}.vso-badge{flex:none;padding:7px 12px;border-radius:100px;background:#d9eee8;color:#31574c;font-size:11px;font-weight:700}.vso .vso-intro{margin:18px 0 24px;color:var(--vso-muted);max-width:650px;font-size:15px}.vso-groups{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.vso-groups button{min-height:54px;padding:12px 15px;border:1px solid var(--vso-line);border-radius:14px;background:var(--vso-paper);color:var(--vso-ink);text-align:left;cursor:pointer;font-weight:650;font-size:14px}.vso-groups button[aria-pressed=true]{background:var(--vso-ink);border-color:var(--vso-ink);color:#fff}.vso-select-label{display:block;margin:18px 0 0;color:var(--vso-muted);font-size:12px;font-weight:650}.vso select,.vso textarea,.vso input:not([type=checkbox]){display:block;width:100%;max-width:100%;min-width:0;margin-top:7px;padding:12px 14px;border:1px solid #aebec6;border-radius:12px;background:#fff;color:var(--vso-ink);font-size:16px;line-height:1.45}.vso textarea{resize:vertical}.vso-context{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:10px;padding:14px 0 4px}.vso-selected{font-size:12px;color:var(--vso-muted)}.vso a.vso-guide{display:inline-block;color:var(--vso-blue);font-size:13px;text-decoration:underline;text-underline-offset:4px;padding:10px 0}.vso-variant{display:flex;align-items:center;gap:9px;font-size:13px;flex-basis:100%}.vso-log{display:flex;flex-direction:column;gap:14px;max-height:480px;overflow:auto;overscroll-behavior:contain;scrollbar-gutter:stable;margin:16px 0}.vso-log:empty{display:none}.vso-message{max-width:94%;padding:16px 18px;border-radius:17px;background:var(--vso-paper);white-space:pre-wrap}.vso-message-by{display:block;margin-bottom:5px;color:var(--vso-muted);font-size:10px;letter-spacing:.06em;text-transform:uppercase}.vso-message p{font-size:15px}.vso-user{align-self:flex-end;background:#e6e6f6}.vso-assistant{align-self:flex-start;background:#eef5f2}.vso-options{display:flex;flex-wrap:wrap;gap:8px}.vso-options:empty{display:none}.vso-options .vso-question{flex-basis:100%;font-size:14px;font-weight:650;margin:10px 0 3px}.vso-options button{min-height:44px;max-width:100%;padding:10px 14px;border:1px solid #bacbd3;border-radius:13px;background:#fff;color:var(--vso-blue);cursor:pointer;font-size:13px;text-align:left}.vso-compose{margin-top:21px}.vso-compose label,.vso-lead label{display:block;font-size:13px;font-weight:650}.vso-compose-bottom{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-top:12px}.vso small{font-size:11px;color:var(--vso-muted);line-height:1.5}.vso .vso-primary{display:inline-flex;align-items:center;justify-content:center;min-height:47px;border:0;border-radius:100px;padding:12px 22px;background:var(--vso-ink);color:#fff;font-size:13px;font-weight:700;cursor:pointer;text-decoration:none}.vso button:disabled{opacity:.55;cursor:wait}.vso .vso-status{margin:14px 0;color:#31574c;font-size:13px}.vso .vso-status:empty{display:none}.vso .vso-error{padding:13px 15px;background:#fff2ec;border-radius:12px;color:#934729}.vso-actions{padding-top:17px;margin-top:20px;border-top:1px solid var(--vso-line)}.vso-contact-open,.vso-cancel{min-height:44px;padding:8px 0;border:0;background:none;color:var(--vso-blue);text-decoration:underline;text-underline-offset:4px;font-size:13px;cursor:pointer}.vso-handoff .vso-contact-open{font-weight:750}.vso-lead{border-top:1px solid var(--vso-line);padding-top:24px;margin-top:15px}.vso-lead p{margin:12px 0 18px;color:var(--vso-muted);font-size:13px}.vso-lead label{margin:14px 0}.vso-lead .vso-consent{display:flex;align-items:start;gap:10px;font-weight:400;font-size:12px}.vso-consent input{flex:none;width:18px;height:18px;margin:2px 0 0;accent-color:var(--vso-blue)}.vso-lead-buttons{display:flex;flex-wrap:wrap;gap:20px;align-items:center}.vso-order{flex-basis:100%;border:1px solid var(--vso-line);border-radius:15px;padding:18px;margin-top:10px}.vso-order p,.vso-order small,.vso-order a{display:block;margin-top:10px}.vso-modal{width:min(760px,calc(100% - 24px));max-height:calc(100dvh - 24px);padding:0;border:0;border-radius:28px;background:#fff;overflow:auto;box-shadow:0 30px 100px #17212840}.vso-modal::backdrop{background:#17212899;backdrop-filter:blur(4px)}.vso-modal .vso{border:0;border-radius:0;padding-top:10px}.vso-close{display:block;margin:10px 20px 0 auto;padding:12px;border:0;background:none;color:#314d78;font:13px 'Avenir Next',sans-serif;cursor:pointer;min-height:44px}.vso-floating{position:fixed;right:22px;bottom:22px;z-index:20;padding:14px 21px;border:1px solid #ffffff55;border-radius:100px;background:#172128;color:#fff;font:650 13px 'Avenir Next',sans-serif;box-shadow:0 8px 32px #1721282b;cursor:pointer}.vso-support-shell{max-width:1240px;padding:0 32px;margin:auto}.vso-support-heading{padding:46px 0 32px}.vso-support-heading h1{font-size:clamp(36px,5vw,62px)}.vso-support-heading p{margin-top:16px;max-width:680px;color:#52646f}.vso-support-grid{display:grid;grid-template-columns:minmax(0,1fr) 260px;gap:28px;align-items:start;margin-bottom:70px}.vso-support-aside{padding:26px 0}.vso-support-aside h2{font-size:22px}.vso-support-aside p{font-size:14px;color:#52646f;margin:15px 0 25px}.vso-support-aside a{font-size:14px;text-decoration:underline;text-underline-offset:4px}.vso-launch-strip{display:flex;align-items:center;justify-content:space-between;gap:24px;padding:25px 28px;background:#eaf1f4;border-radius:20px;margin:28px 0}.vso-launch-strip p{max-width:750px}.vso-launch-strip a{flex:none}.vso-service-link{display:inline-block;margin-top:12px;color:#314d78;text-decoration:underline!important;text-underline-offset:4px;font-weight:650;font-size:13px}@media(max-width:850px){.vso-support-grid{grid-template-columns:minmax(0,1fr)}.vso-support-aside{display:none}.vso-support-shell{padding:0 20px}}@media(max-width:520px){.vso-head{display:block}.vso-badge{display:inline-block;margin-top:12px}.vso-compose-bottom{align-items:end}.vso-compose-bottom small{max-width:150px}.vso .vso-primary{padding:12px 17px;flex:none}.vso-message{max-width:100%}.vso-launch-strip{display:block;padding:23px}.vso-launch-strip a{margin-top:16px}.vso-floating{right:14px;bottom:14px;padding:12px 17px}.vso-support-shell{padding:0 14px}.vso-support-heading{padding:32px 6px 25px}.vso-support-grid{margin-bottom:30px}.vso-groups button{font-size:12px;padding:12px}.vso-close{margin-right:10px}.vso-modal{border-radius:22px}.vso-modal .vso{padding:16px}.vso-log{max-height:350px}}@media(prefers-reduced-motion:reduce){.vso *{scroll-behavior:auto!important}}

.vso .vso-pay-method{border-top:1px solid var(--vso-line);padding-top:15px;margin-top:15px}.vso-offer-terms{background:#eef5f2;border-radius:15px;padding:18px}.vso-order button{margin:8px 8px 0 0}.vso-order .vso-pay-method p{white-space:pre-wrap}
.vso-booking-action{flex-basis:100%;margin-top:10px;padding:18px;border:1px solid #bdd8cf;border-radius:15px;background:#eef5f2}.vso-booking-action p{margin:8px 0 14px;color:var(--vso-muted);font-size:13px}.vso-booking-action .vso-primary{width:max-content}

/* Choice-first intake: four clear routes, then a button-only subchoice. */
.vso-subtasks{margin-top:18px;padding:17px;border:1px solid var(--vso-line);border-radius:16px;background:#fbfcfc}
.vso-subtasks h3{margin-bottom:11px;font-size:15px;letter-spacing:0}
.vso-subtask-buttons{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}
.vso-subtask-buttons button{min-height:48px;padding:10px 12px;border:1px solid #bacbd3;border-radius:12px;background:#fff;color:var(--vso-blue);cursor:pointer;font-size:13px;font-weight:650;text-align:left}
.vso-subtask-buttons button[aria-pressed=true]{background:var(--vso-blue);border-color:var(--vso-blue);color:#fff}
.vso-subtask-buttons{grid-template-columns:repeat(2,minmax(0,1fr))}
.vso-compose-bottom>div{display:flex;align-items:center;justify-content:flex-end;gap:10px;flex-wrap:wrap}.vso a.vso-voice{display:inline-flex;align-items:center;justify-content:center;min-height:44px;padding:10px 14px;border:1px solid var(--vso-blue);border-radius:100px;color:var(--vso-blue);font-size:13px;font-weight:700;text-decoration:none}
.vso-context{padding-top:10px}
.vso-compose{margin-top:18px}
@media(max-width:520px){.vso-head{display:flex}.vso-badge{margin-top:0}.vso .vso-intro{margin:12px 0 17px}.vso-groups{grid-template-columns:1fr}.vso-groups button{min-height:48px;padding:10px 13px;font-size:14px}.vso-subtasks{margin-top:13px;padding:13px}.vso-subtask-buttons{grid-template-columns:1fr}.vso-subtask-buttons button{min-height:46px}.vso-context{padding-top:6px}.vso-compose-bottom{align-items:flex-start;flex-direction:column}.vso-compose-bottom>div{width:100%;justify-content:space-between}.vso-modal{width:100%;max-height:100dvh;margin:0;border-radius:0}.vso-modal .vso{padding:14px 16px 18px}}

/* O-073 support usability: visual route map, honest delivery state, mobile parity. */
.vso{--vso-coral:#f07a5a;--vso-sky:#dcecf5;--vso-lilac:#e9e7fa;--vso-sand:#f4e7da;box-shadow:0 22px 70px rgba(23,33,40,.07)}
.vso-path{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:0;margin:0 0 26px;padding:0;list-style:none;border:1px solid var(--vso-line);border-radius:16px;overflow:hidden;background:#fbfcfc}
.vso-path li{position:relative;display:flex;align-items:center;gap:9px;min-height:62px;padding:12px 14px 12px 12px;border-right:1px solid var(--vso-line);font-size:12px;line-height:1.3}
.vso-path li:last-child{border-right:0}.vso-path li:not(:last-child)::after{content:'›';position:absolute;right:6px;color:#829cac;font-size:19px}.vso-path li span,.vso-step-title>span{display:grid;place-items:center;flex:none;width:28px;height:28px;border-radius:50%;background:var(--vso-ink);color:#fff;font-size:11px;font-weight:800}.vso-path strong{font-weight:700}
.vso-step-title{display:flex;align-items:center;gap:11px;margin:0 0 12px}.vso-step-title strong,.vso-step-title h3{display:block;margin:0;font-size:15px;letter-spacing:0}.vso-step-title small{display:block;margin-top:2px}
.vso-groups{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.vso-groups .vso-group-card{display:grid;grid-template-columns:48px minmax(0,1fr) 18px;align-items:center;gap:12px;min-height:92px;padding:14px;border-radius:18px;background:#f8fafb;font-size:inherit;transition:transform .18s ease,box-shadow .18s ease,border-color .18s ease}.vso-groups .vso-group-card:hover{transform:translateY(-2px);border-color:#b8c8cf;box-shadow:0 10px 28px rgba(23,33,40,.08)}.vso-groups .vso-group-card[aria-pressed=true]{background:var(--vso-ink);border-color:var(--vso-ink);color:#fff;box-shadow:0 12px 30px rgba(23,33,40,.16)}
.vso-group-icon{display:grid;place-items:center;width:48px;height:48px;border-radius:15px;background:var(--vso-sky);color:var(--vso-ink)}.vso-group-card:nth-child(2) .vso-group-icon{background:var(--vso-lilac)}.vso-group-card:nth-child(3) .vso-group-icon{background:var(--vso-sand)}.vso-group-card:nth-child(4) .vso-group-icon{background:#d9eee8}.vso-group-card:nth-child(5) .vso-group-icon{background:#fff}.vso-group-icon svg{width:31px;height:31px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}.vso-group-card[aria-pressed=true] .vso-group-icon{background:#fff;color:var(--vso-ink)}
.vso-group-card strong,.vso-group-card small{display:block}.vso-group-card strong{font-size:14px;line-height:1.25}.vso-group-card small{margin-top:4px;color:var(--vso-muted);font-size:11px;font-weight:500;line-height:1.35}.vso-group-card[aria-pressed=true] small{color:#dfe7ea}.vso-group-arrow{font-size:19px;color:#829cac}.vso-group-card[aria-pressed=true] .vso-group-arrow{color:#fff}.vso-group-own{grid-column:1/-1;min-height:76px!important}.vso-group-own .vso-group-icon{background:#fff;border:1px dashed #aebec6}
.vso-subtasks{margin-top:14px;padding:18px;background:#f4f7f8;border-radius:18px}.vso-subtask-buttons button{position:relative;padding-right:32px;background:#fff}.vso-subtask-buttons button::after{content:'→';position:absolute;right:12px;color:#829cac}.vso-subtask-buttons button[aria-pressed=true]::after{color:#fff}.vso-context{min-height:44px}.vso-selected{display:inline-flex;align-items:center;min-height:30px;padding:6px 10px;border-radius:100px;background:#eef5f2;color:#31574c;font-weight:700}
.vso-compose{padding:18px;border:1px solid var(--vso-line);border-radius:18px;background:#fbfcfc}.vso-compose textarea{min-height:112px}.vso-compose-title{font-size:15px}.vso .vso-primary{transition:transform .18s ease,background .18s ease}.vso .vso-primary:hover{transform:translateY(-1px);background:#2e414b}.vso .vso-primary:active{transform:none}
.vso-delivery-note{display:flex;align-items:flex-start;gap:10px;margin-top:14px;padding:13px 15px;border-radius:14px;background:#fff6ed;color:#76462f}.vso-delivery-note.is-ready{background:#eef7f3;color:#31574c}.vso-delivery-dot{width:10px;height:10px;margin-top:5px;border-radius:50%;background:#e09163;box-shadow:0 0 0 4px rgba(224,145,99,.15)}.vso-delivery-note.is-ready .vso-delivery-dot{background:#4e8b76;box-shadow:0 0 0 4px rgba(78,139,118,.15)}.vso-delivery-note p{font-size:12px;line-height:1.4}.vso-delivery-note small{font-size:11px}
.vso-actions{display:flex;align-items:center;justify-content:flex-end}.vso-contact-open{padding:10px 15px;border:1px solid var(--vso-blue);border-radius:100px;text-decoration:none;font-weight:700}.vso-fallback{display:flex;gap:14px;margin-top:14px;padding:18px;border:1px solid #e6cab8;border-radius:18px;background:#fff7f1}.vso-fallback-icon{display:grid;place-items:center;flex:none;width:38px;height:38px;border-radius:12px;background:var(--vso-coral);color:#fff;font-weight:800}.vso-fallback h3{font-size:18px}.vso-fallback p{margin-top:7px;color:var(--vso-muted);font-size:12px}.vso-fallback-actions{display:flex;flex-wrap:wrap;gap:9px;margin-top:13px}.vso-fallback-actions button,.vso-fallback-actions a{display:inline-flex;align-items:center;justify-content:center;min-height:42px;padding:9px 13px;border:1px solid var(--vso-blue);border-radius:100px;background:#fff;color:var(--vso-blue);font:700 12px inherit;text-decoration:none;cursor:pointer}.vso-copy-status{color:#31574c!important;font-weight:650}
.vso-support-heading{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(320px,.9fr);gap:50px;align-items:center;padding:46px 0 36px}.vso-support-heading h1{max-width:760px;margin-top:14px;line-height:1.02}.vso-support-heading p{max-width:650px}.vso-support-pills{display:flex;flex-wrap:wrap;gap:8px;margin-top:22px}.vso-support-pills span{padding:7px 10px;border:1px solid var(--sf-line);border-radius:100px;background:#fff;font-size:11px;font-weight:700;color:#42535a}.vso-route-map{position:relative;min-height:290px;padding:20px;border:1px solid var(--sf-line);border-radius:28px;background:#fff;box-shadow:0 20px 60px rgba(23,51,64,.07);transform:rotate(1.2deg)}.vso-route-map svg{display:block;width:100%;height:auto}.vso-route-map .map-line{fill:none;stroke:#9bb1bd;stroke-width:2;stroke-dasharray:5 7}.vso-route-map .map-node{stroke:#172128;stroke-width:1.4}.vso-route-map .map-label{font:700 10px 'Avenir Next',sans-serif;fill:#172128}.vso-route-map .map-caption{position:absolute;left:22px;right:22px;bottom:18px;display:flex;justify-content:space-between;gap:12px;font-size:10px;color:#52646f}.vso-route-map .map-caption strong{color:#172128}
.vso-support-grid{grid-template-columns:minmax(0,1fr) 285px;gap:32px}.vso-support-aside{display:grid;gap:14px;padding:0}.vso-aside-card{padding:22px;border:1px solid var(--sf-line);border-radius:20px;background:#fff}.vso-aside-card h2{font-size:20px}.vso-aside-card p{margin:11px 0 0}.vso-aside-icon{display:grid;place-items:center;width:42px;height:42px;margin-bottom:16px;border-radius:13px;background:#e9e7fa;font-size:20px}.vso-aside-card ol{display:grid;gap:14px;margin:16px 0 0;padding:0;list-style:none;counter-reset:vso-aside}.vso-aside-card li{counter-increment:vso-aside;display:grid;grid-template-columns:26px 1fr;gap:9px;font-size:12px;line-height:1.45}.vso-aside-card li::before{content:counter(vso-aside);display:grid;place-items:center;width:24px;height:24px;border-radius:50%;background:#172128;color:#fff;font-size:10px;font-weight:800}.vso-aside-card a{display:inline-flex;min-height:42px;align-items:center;margin-top:14px;padding:9px 13px;border-radius:100px;background:#172128;color:#fff!important;text-decoration:none}.vso-aside-fallback{background:#f4e7da;border-color:#e8d2c1}
@media(max-width:960px){.vso-support-heading{grid-template-columns:1fr;gap:26px}.vso-route-map{max-width:640px;min-height:0}.vso-support-grid{grid-template-columns:1fr}.vso-support-aside{grid-template-columns:repeat(2,minmax(0,1fr));display:grid;padding:0 0 30px}.vso-aside-card:last-child{grid-column:1/-1}}
@media(max-width:620px){.vso{padding:18px 16px;border-radius:22px}.vso-head{align-items:flex-start}.vso-head h2{font-size:27px}.vso-badge{font-size:9px}.vso-path{grid-template-columns:1fr}.vso-path li{min-height:48px;border-right:0;border-bottom:1px solid var(--vso-line)}.vso-path li:last-child{border-bottom:0}.vso-path li:not(:last-child)::after{content:'↓';right:13px;font-size:14px}.vso-groups{grid-template-columns:1fr}.vso-groups .vso-group-card{min-height:80px}.vso-group-own{grid-column:auto}.vso-support-heading{padding:30px 0 24px}.vso-support-heading h1{font-size:38px}.vso-route-map{padding:12px;border-radius:21px;transform:none}.vso-route-map .map-caption{position:static;padding:8px 5px 2px}.vso-support-aside{grid-template-columns:1fr}.vso-aside-card:last-child{grid-column:auto}.vso-compose{padding:14px}.vso-compose-bottom>div{gap:7px}.vso .vso-primary,.vso a.vso-voice{font-size:12px;padding:11px 13px}.vso-fallback{padding:15px}.vso-fallback-actions{display:grid}.vso-fallback-actions>*{width:100%}}
@media(prefers-reduced-motion:reduce){.vso-groups .vso-group-card,.vso .vso-primary{transition:none}.vso-groups .vso-group-card:hover{transform:none}}